At Kolkata 2 Dhaka, we respect your privacy and are committed to protecting your personal data. Users have full rights to request access, correction, or deletion of their personal information stored with us.
This page explains how you can request the deletion of your data from our systems.
What Data We Collect
Depending on your interaction with our website and services, we may store the following information:
- Name
- Mobile number
- Email address
- Delivery address
- Order and transaction details
- Communication history (WhatsApp, Facebook, email, website forms)
We do not sell or rent user data to any third party.
How to Request Data Deletion
You may request deletion of your personal data at any time using one of the following methods:
Send an email from your registered email address to: cs@kolkata2dhaka.com
Subject: User Data Deletion Request
Please include:
- Full Name
- Registered Mobile Number / Email
- Order ID (if applicable)
- Clear statement requesting deletion of personal data
Verification Process
For security reasons:
- We may request identity verification to ensure the request is made by the rightful data owner.
- Verification may include confirmation via email, SMS, or order reference.
Processing Timeline
- Data deletion requests are processed within 7–14 working days
- Once completed, your personal data will be permanently removed or anonymized, unless retention is required by law (e.g., tax, accounting, or customs compliance)
What Data Cannot Be Deleted Immediately
Certain data may be retained only where legally required, including:
- Financial transaction records
- GST or customs documentation
- Legal or regulatory compliance records
Such data is restricted, secured, and not used for marketing or profiling.
Confirmation of Deletion
After completion, you will receive a confirmation email stating that your data has been deleted or anonymized successfully.
Contact for Privacy Concerns
For any questions related to privacy or data protection, please contact:
📧 cs@kolkata2dhaka.com
Policy Updates
Kolkata 2 Dhaka reserves the right to update this Data Deletion Policy at any time. Updates will be reflected on this page with immediate effect.
