Kolkata 2 Dhaka is committed to protecting the privacy and personal information of its customers. This Privacy Policy explains how we collect, use, store, and safeguard customer data while providing cross-border shopping and delivery services from India to Bangladesh. By using our website, you acknowledge and agree to the practices described in this policy.
Effective Date: January 01, 2026
Kolkata 2 Dhaka (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information of our customers, visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website and services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Phone number
- Email address
- Delivery and billing address
- Identification details (if required for customs or delivery)
- Payment-related information (processed securely via third-party providers)
b) Order & Transaction Information
- Product details
- Order history
- Delivery status
- Payment method and confirmation status
c) Technical & Usage Information
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and tracking technologies
2. How We Use Your Information
Your information is used for the following purposes:
- To process and fulfill orders
- To manage deliveries between India and Bangladesh
- To communicate order updates, confirmations, and support responses
- To comply with legal, regulatory, and customs requirements
- To improve our website, services, and customer experience
- To prevent fraud and ensure platform security
3. Sharing of Information
We do not sell or rent your personal data. We may share information only with:
- Courier and logistics partners for order delivery
- Payment gateways for secure payment processing
- Government or regulatory authorities when legally required
- Technology and service providers supporting our platform operations
All third parties are obligated to keep your information confidential and secure.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Analyze traffic and user behavior
- Improve performance and user experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
Despite our efforts, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill business and contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or update of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
Requests can be made by contacting us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Users are encouraged to review their privacy policies separately.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
Kolkata 2 Dhaka reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Kolkata 2 Dhaka
📧 Email: hello@kolkata2dhaka.com
📞 Phone: +880 1886 081012
🌐 Website: https://kolkata2dhaka.com
