Privacy Policy

Introduction

Kolkata 2 Dhaka (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our catering services and food truck operations. It also describes your choices regarding using, accessing, and correcting your personal information. By accessing or using our services, you agree to this Privacy Policy. If you disagree with the terms of this policy, please do not use our services.

Information We Collect

1.1 Personal Information

When you engage with Kolkata 2 Dhaka, we may collect personal information that can be used to identify you directly or indirectly. This includes, but is not limited to:

• Contact Information: Name, email address, postal address, and phone number.
• Account Information: Username, password, and other registration details.
• Payment Information: Credit card number, billing address, and other payment details.
• Event Information: Details about the events for which you use our services, including guest lists, dietary preferences, and event locations.
• Communication Records: Records of your communication with us, including emails, chat messages, and call logs.

1.2 Non-Personal Information

We also collect non-personal information that cannot be used to identify you directly. This includes:

• Usage Data: Information about how you use our website and services, such as the pages you visit, the time and date of your visits, and other diagnostic data.
• Device Information: Information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: Data collected through cookies and similar tracking technologies. (See Section 5 for more details).

How We Use Your Information

2.1 Providing and Improving Our Services

We use your information to:

• Provide and manage our catering services and food truck operations.
• Process your transactions and manage your orders.
• Communicate with you regarding your account, orders, and events.
• Personalize your experience with our services, including customized menus and service recommendations.
• Improve our website, services, and customer experience through analytics and feedback.

2.2 Marketing and Promotions

With your consent, we may use your information to:

• Send you promotional materials, newsletters, and other communications about our services.


• Inform you about special offers, events, and updates.


• Conduct surveys and market research to understand our customers’ preferences better.

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the communications or by contacting us directly.

2.3 Legal and Compliance

We may use your information to:

• Comply with legal obligations and regulations.
• Prevent fraud, abuse, and other illegal activities.
• Enforce our terms and conditions and other agreements.

Sharing Your Information

3.1 Service Providers

We may share your information with third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of our users or the public.

Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using SSL/TLS encryption for data transmitted over the internet.


• Access Controls: Restricting access to personal information to employees, contractors, and service providers who need to know the information for processing purposes.


• Data Anonymization: Anonymizing or pseudonymizing data where possible to protect your identity.


• Regular Audits: Conduct regular security audits and assessments to ensure our security practices are up-to-date and effective.

Despite these measures, please be aware that no security system is impenetrable. We cannot guarantee the absolute security of your information.