Effective Date: January 01, 2026
Welcome to Kolkata 2 Dhaka (“we,” “our,” “us”). By accessing our website or placing an order, you (“customer,” “you”) agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Our Service
Kolkata 2 Dhaka provides cross-border shopping and delivery services, helping customers purchase products from Indian brands and receive them in Bangladesh. We manage sourcing, handling, customs clearance, and last-mile delivery through trusted partners.
2. Order Confirmation & Delivery Timeline
- Orders are confirmed only after payment as per the selected payment method.
- Delivery timelines are estimated and may vary due to customs procedures, logistics, or regulatory requirements.
- Once an order reaches the “Ready for Delivery” stage, customers are expected to complete delivery promptly.
3. Delivery & Payment Conditions
General Rule
- Delivery will not be processed unless all applicable dues are fully settled, subject to the payment method chosen.
Cash on Delivery (COD)
- Customers may choose Cash on Delivery (COD) where available.
- If a customer requests us to hold a parcel at the Ready for Delivery stage, all outstanding amounts must be cleared in advance, even if the order was placed under COD.
- Parcels will not be held under unpaid COD conditions.
B2B Clients
- Full advance payment is mandatory for all B2B clients.
- Any outstanding balance, charges, or penalties must be fully cleared before delivery or release of goods.
- No delivery or holding facility will be provided for B2B orders with pending dues.
4. Customs Clearance & Parcel Holding Policy
- After customs clearance, we generally do not provide any facility to hold parcels.
- Once an order is marked Ready for Delivery, customers must:
- Clear all dues (if applicable), and
- Accept delivery within the allowed timeframe.
5. Holding, Delay & Penalty Charges
If a customer delays payment or delivery after the parcel is Ready for Delivery, the following penalties apply:
- After 5 Days (Unpaid Hold)
- A 5% penalty will be added to the total outstanding due amount.
- Next 7 Calendar Days (Continued Non-Payment)
- An additional 5% penalty will be applied on the previous due amount plus the earlier penalty.
- Beyond 30 Calendar Days
- If the customer fails to take delivery within 30 days from the Ready for Delivery date, Kolkata 2 Dhaka reserves the right to:
- Cancel the order without any refund, and
- Initiate legal action to recover dues, penalties, storage costs, or damages, where applicable.
6. Refunds, Returns & Cancellations
- As most orders are pre-orders and cross-border, refunds, returns, exchanges, or cancellations are generally not allowed.
- In rare cases where Kolkata 2 Dhaka cancels an order for operational reasons, a refund or credit note may be issued at our discretion.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal and delivery information
- Completing payments within the stipulated timelines
- Responding promptly to delivery communications
- Complying with customs, import rules, and local regulations
Failure to meet these responsibilities may result in penalties, delivery delays, or order cancellation.
8. Limitation of Liability
Kolkata 2 Dhaka shall not be liable for:
- Delays caused by customs, government authorities, or logistics partners
- Issues arising from incorrect information provided by the customer
- Any indirect, incidental, or consequential losses
9. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall fall under the exclusive jurisdiction of the competent courts of Bangladesh.
10. Changes to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of our website or services indicates acceptance of the updated terms.
11. Contact Information
For questions or clarifications regarding these Terms & Conditions:
Kolkata 2 Dhaka
📧 Email: hello@kolkata2dhaka.com
📞 Phone: +880 1886 081012
🌐 Website: https://kolkata2dhaka.com
