Effective Date: January 01, 2026
Kolkata 2 Dhaka facilitates cross-border shopping from Indian brands to Bangladesh. Due to the nature of international sourcing, customs clearance, and pre-order fulfillment, our Return & Refund Policy is strictly governed by the terms below. By placing an order with us, you agree to this policy.
1. General Policy (Important)
- We generally do not offer any return, exchange, or refund facility.
- Exceptions apply only in very specific situations mentioned below.
- Customers are strongly advised to review product details carefully before confirming an order.
2. Only Eligible Case for Return or Refund
A return or refund request will be considered only if:
- The customer receives a wrong product, or
- The customer receives a damaged product, and
- The claim is supported by a 360-degree, uncut parcel opening video.
No other reason will be accepted.
3. Mandatory Parcel Opening Video Requirement
- A parcel opening video is mandatory for all claims, without exception.
- The video must:
- Clearly show the sealed parcel from all sides (360 degrees)
- Be continuous and uncut
- Clearly capture the issue (damage / wrong item) during the opening
- Claims without a proper uncut 360-degree video will be rejected automatically.
4. Non-Refundable & Non-Returnable Situations
No return, refund, or exchange will be provided for:
- Size or fitting issues (if the product was delivered as ordered)
- Color variation due to lighting, photography, or device display
- Change of mind after order confirmation
- Minor imperfections, especially on sale or discounted items
- Items purchased at sale price in India, which may have slight faults
- Delivery delays caused by customs, airlines, or logistics partners
- Orders canceled due to non-payment or customer refusal
5. Partial Refunds (Applicable Cases Only)
- Partial refunds may be allowed only if:
- The main product is usable, and
- A specific accessory or component is damaged or missing, and
- The issue is clearly proven in the parcel opening video.
- The refund amount will be decided after internal verification.
6. Refund Mode & Processing
- Approved refunds will be processed via:
- Bank Transfer, or
- bKash
- Refunds will be issued after adjusting any discounts applied for full advance payments.
- Processing time may vary depending on banking and verification procedures.
7. Sale & Discounted Products
- Products purchased at sale or discounted prices in India may contain minor defects.
- Such items are strictly non-returnable, non-exchangeable, and non-refundable.
8. Customs-Related Issues
- Products affected by customs will be eligible for return or refund only if we deliver damaged product(s).
- Customs-seized or customs-rejected items are otherwise non-refundable.
9. Delivery Damage & Liability
- If the delivery partner is selected by Kolkata 2 Dhaka, we will take full responsibility for delivery-related damage (subject to valid video proof).
- If the delivery partner is chosen by the customer, Kolkata 2 Dhaka will not bear any liability for damage.
- B2B clients are expected to collect deliveries from our office.
- If delivery is arranged and damage occurs, disputes must be handled directly with the delivery partner.
10. B2B Orders
- All B2B orders are strictly non-refundable and non-returnable without exception.
- Full advance payment is mandatory for B2B transactions.
11. Claim Reporting Timeline
- Any eligible claim must be reported within 24 hours of delivery.
- Claims raised after this period will not be entertained.
12. Final Decision Authority
All return and refund decisions are made at the sole discretion of Kolkata 2 Dhaka. Our decision shall be final and binding.
13. Contact Information
For return or refund-related concerns:
Kolkata 2 Dhaka
📧 Email: hello@kolkata2dhaka.com
📞 Phone: +880 1886 081012
🌐 Website: https://kolkata2dhaka.com
