At Kolkata 2 Dhaka, we believe in maintaining a transparent, respectful, and mutually cooperative relationship with our customers and clients. To ensure smooth operations and fair service for everyone, we expect the following understanding and cooperation:
- Customers are expected to understand that orders are placed with sellers only after payment confirmation. This practice is essential to prevent unexpected losses, order cancellations, and fraudulent activities in a cross-border shopping environment.
- Customers should understand that product availability depends on the seller and brand. In rare cases where an item goes out of stock before confirmation, we may be unable to proceed with the order. In such situations, we will offer:
- An alternative product option, or
- A refund of the advance amount, as applicable.
- Customers are expected to understand that export–import logistics do not allow exact delivery date guarantees. We can only provide estimated delivery timelines, which may vary due to customs procedures, flights, regulatory processes, or unforeseen circumstances.
- We expect customers and clients to communicate with us using valid mobile numbers and genuine social media or communication accounts, ensuring clear and traceable communication.
- We expect respectful and professional behavior at all times. Misbehavior, unnecessary aggression, arrogance, threats, or inappropriate conduct toward our team will not be tolerated and may result in service refusal or order cancellation.
By engaging with Kolkata 2 Dhaka, customers and clients agree to uphold these expectations, helping us deliver reliable service in a complex cross-border trade ecosystem.
